“Non-Personal Information” (NPI) is information that is not personally identifiable to you and we automatically collect when you access our Website with a web browser.
“Personally Identifiable Information” (PII) is non-public information that is personally identifiable to you and obtained in order for us to provide you with products and services. PII may include information such as your name, address, phone number, credit card information, and other related information that you provide to us or that we obtain about you.
The terms “us” or “we” or “our” refers to Change360, the owner of this Website.
A “Visitor” is someone who merely browses our Website.
A “Member” is a business or individual that has registered with our Website to use our Service.
A “Service” is any product or service, as such terms are commonly understood, including but not limited to consulting, coaching, courses, newsletters, training, webinars, ebooks, podcasts or other programs that are intended only for Members of the Change360 website, whether or not for purchase and regardless of the textual or multimedia format.
A “User” is a collective identifier that refers to either a Visitor or a Member.
All text, information, graphics, audio, video, and data offered through our Website to Users are collectively known as our “Content”. We may refer to Content provided by our Members as “Member Content.” When we refer to our Website or Service our Content and Courses are included by reference.
Our Commitment to Your Privacy
Links to Other Websites
Information We Collect
You can visit our Website without providing or revealing any PII. However, we may receive and store certain types of NPI (i.e. IP address, browser type, etc.) when you interact with our Website. We may analyze NPI for trends and statistics as to how people use our Website. Unless you wish to use our Services, we typically will not require you to provide PII.
We receive and store PII that you provide to us when you become a Member (i.e. name, address, phone, etc.), send an email or call us, or otherwise acquire our Service. In addition to your PII, we may also collect PII that you submit to us about other people, such as the name and address of someone you are referring to us. Ultimately, you have the choice in deciding whether or not to provide PII to us.
How Information is Used
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize User experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To enable Members to create their own website account profile and to manage Services they receive through the website including event sign up, scheduling and accessing information.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests and inquiries.
- To send periodic emails regarding your order or other products and services.
We use PII that you provide for our internal purposes, including, but not limited to, providing you our Service; analyzing statistics and demographics; and keeping you informed about our Website/Service.
There are times that we may have to disclose your PII to comply with state and federal laws; to assist law enforcement and governmental agencies in preventing or investigating fraud or other crimes, or in response to a court order. In such instances, we will only provide the PII requested and your PII will only be used for legal purposes as opposed to marketing.
Finally, if we sold or transferred our business, we would transfer your PII to the purchaser as appropriate and might also retain a copy of your PII for any new business ventures we would start.
Changing Your Information
You may change your PII at any time using facilities as found on our Website. If at any time you need assistance with updating your PII or removing yourself from our mailing lists, just send us an email with your request.
Opting Out of Sharing Information
You can always opt out of future unaffiliated third-party disclosures of your information. Such opt-out will not affect disclosures otherwise permitted by law including but not limited to: (i) disclosures to affiliates, (ii) disclosures to third-party service providers who provide certain services for our business, such as credit card processing, computer system services, shipping, data management, or promotional services, (iii) disclosures to third parties as necessary to fulfill your requests, (iv) disclosures to governmental agencies or law enforcement departments or otherwise required to be made under applicable law, (v) previously completed disclosures to third parties, or (vi) disclosures to third parties in connection with subsequent contests or promotions you may choose to enter, or third-party offers you may choose to accept.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
- Users can visit our site anonymously.
- Users are able to change their personal information:
- By logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Protecting Your Child’s Privacy
We follow the Children’s Online Privacy Protection Act (COPPA). Under COPPA, children that are 13 years and older may provide us with information without a parent’s or guardian’s permission. Even though someone ages 13 to 17 can use our Website, they cannot legally enter into contracts without a parent’s or legal guardian’s permission. So, if you are under 18, please get your parent’s permission before creating an account.
Even though our Website is not designed for use by anyone under the age of 13 (Child), we realize that a Child may attempt to access our Website. We do not knowingly collect PII from a Child. If you are a parent or guardian and believe your child is using our Website, please contact us. We may ask for proof of identification before we remove any information to prevent malicious removal of account information. If we discover on our own that a Child is accessing our Website, we will delete the information as soon as we discover it, we will not use the information for any purpose, and we will not disclose the information to third parties. You acknowledge that we do not verify the age of our users nor do we have any liability to do so. If you are a Child, please seek the permission of a parent or guardian before accessing our Website.
Our Email Policy – CAN SPAM Act
The CAN-SPAM Act is a United States law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. Our affiliates and we fully comply with the CAN-SPAM Act. You can always opt out of receipt of further email correspondence from us or affiliates. As email is not usually a secure form of communication, we suggest that you do not included personal information in any emails you send to us. Furthermore, in compliance with the CAN SPAM Act:
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CAN SPAM we agree to the following:
- NOT use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honor opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at email@example.com.
- Follow the instructions at the bottom of each email and we will promptly remove you from ALL
Fair Information Practices Principles
The Fair Information Practices Principles are guidelines established by the Federal Trade Commission of the United States and are the backbone of U.S. privacy law. Our Website is committed to complying with these principles and accordingly, in the event a data breach should occur we will promptly notify Users by email within forty-eight (48) hours of becoming aware of such breach.
We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
Our Security Policy
We have taken steps to build our Website using sophisticated encryption and authentication tools to protect the security of your PII. When we collect your PII through our Website, we will encrypt your PII before it travels over the Internet using industry standards as establishing for conducting secure online transactions. We also use industry standard technologies such as secure routers and firewalls to make sure that your PII is safe. Unfortunately, we cannot fully guarantee secure data transmission over the Internet due to its very nature. Once we receive your PII, we have industry standard security measures in place to protect against the loss or misuse of your PII, though again, we cannot fully guarantee against such loss or misuse. We strongly urge you to protect any password you may have for our Website not share it with anyone. You should always log out of our Website when you are done using it, especially if you are sharing a computer with someone else or are using a computer in a public.
Use of Payment Sources
You will have to provide a payment source (i.e. credit card) to use our Service. We use third-party billing services and HAVE NO CONTROL over these services. We use our commercially reasonable efforts to make sure that your payment source is kept STRICTLY CONFIDENTIAL by using only third-party billing services that use industry-standard encryption technology to protect your payment source from unauthorized use. However, you understand and agree that we are in no way responsible for any misuse of your payment source.
We may also use web beacons to collect NPI about your use of our Website and those of our affiliates, and your use of special promotions or newsletters. The information we collect by Web Beacons allows us to statistically monitor the number of people that open our emails and why they opened our emails. Our Web Beacons are not used to track your activity outside of our Website or those of our affiliates. We do not link NPI from Web Beacons to PII without your permission.
1255 S Michigan Avenue PH23, Chicago, IL USA
Chicago, Illinois 60605
Tel: (888) 679-2360
© Change 360, All Rights Reserved, July 12, 2016